Shipping Policy

Fern Aminos currently ships within the United States only, including all 50 states and the District of Columbia.

We do not currently ship to:

• International addresses.
• U.S. military APO, FPO, or DPO addresses.
• U.S. territories outside the 50 states, including Puerto Rico, Guam, the U.S. Virgin Islands, and similar locations.
• Freight-forwarding companies or package-reshipping services.
• P.O. boxes where the selected carrier requires a physical street address.

If an order is submitted with an unsupported shipping destination, we may contact the customer to request a valid address.

If a supported address cannot be provided before fulfillment begins, the order may be canceled and refunded to the original payment method.

Orders placed before 12:00 p.m. Eastern Time on a business day may be processed and shipped the same day.

Business days are Monday through Friday, excluding U.S. federal holidays.

Orders placed after the daily cutoff, on weekends, or on holidays will generally be processed on the next business day.

Fern Aminos does not normally process or ship orders on Saturdays, Sundays, or federal holidays.

Processing times may be extended during product launches, promotional periods, high-volume periods, payment reviews, inventory verification, severe weather, or other operational disruptions.

Orders may be shipped using tracked carriers such as USPS, UPS, FedEx, or another appropriate shipping provider.

Carrier and service level may be determined according to destination, shipment weight, package dimensions, service availability, and the shipping method selected during checkout.

Transit estimates begin after the shipping carrier accepts the package.

These estimates do not include order-processing time and should not be interpreted as guaranteed delivery dates.

Tracking information will generally be sent to the email address associated with the order after a shipping label has been generated.

An additional notification may be provided after the shipment is accepted or scanned by the carrier.

Tracking information may take several hours to update following label creation.

A "label created" status does not necessarily mean that the shipping carrier has physically received or scanned the shipment.

Customers are responsible for monitoring shipment tracking and making appropriate arrangements to receive the package where necessary.

Fern Aminos provides free standard shipping on qualifying orders of $200 or more.

The free-shipping option is applied automatically during checkout when the qualifying order subtotal is reached.

Orders below the free-shipping threshold are charged a flat shipping rate of $8.95 per order.

Taxes, shipping charges, discounts, and any other applicable amounts are calculated and displayed during checkout before the order is submitted.

Orders are shipped using discreet outer packaging.

External shipping materials are not intended to display prominent Fern Aminos branding, product imagery, or detailed descriptions of package contents.

Compounds are secured using appropriate protective materials designed to reduce movement and physical damage during normal transit.

Packaging methods may vary according to product quantity, package dimensions, shipping service, and destination.

Lyophilized research-use compounds are generally packaged for standard transit conditions.

Fern Aminos does not currently provide guaranteed refrigerated or validated cold-chain shipping as part of its standard shipping service.

Customers whose laboratory protocol requires refrigerated transit, overnight delivery, validated temperature monitoring, or specialized packaging should contact our support team before placing an order.

Specialized handling requests remain subject to availability, additional charges, carrier limitations, and written approval before checkout.

Customers are responsible for providing a complete and accurate shipping address during checkout.

This includes the recipient name, street address, apartment or suite number, city, state, ZIP code, email address, and telephone number.

Fern Aminos is not responsible for delays, unsuccessful delivery attempts, returned shipments, or losses resulting from incorrect, incomplete, outdated, or undeliverable information provided by the customer.

Address changes cannot be guaranteed once an order enters processing or a shipping label has been generated.

After a package has been transferred to a shipping carrier, delivery timing is controlled by that carrier.

Fern Aminos is not responsible for delays resulting from weather, transportation disruptions, carrier backlogs, service interruptions, routing issues, natural disasters, government actions, or other circumstances outside our reasonable control.

Shipping delays do not automatically qualify an order for cancellation, replacement, account credit, or refund after the shipment has left our facility.

A shipment may be considered potentially lost when tracking information shows no meaningful movement for at least seven business days following carrier acceptance.

To report a potentially lost shipment, please provide:

• Your full name.
• Your order number.
• The shipment tracking number.
• A clear description of the issue.
• Any relevant communications received from the shipping carrier.

Fern Aminos may assist with initiating or reviewing a carrier investigation.

Assistance with an investigation does not guarantee replacement, reshipment, account credit, or refund.

If a shipment arrives visibly damaged, contact Fern Aminos within 72 hours of delivery.

Please include clear photographs of:

• The exterior shipping package.
• The shipping label.
• The internal packaging.
• The affected product or products.
• Any visible leakage, breakage, crushing, or other damage.

Keep all packaging materials and affected products until the claim has been reviewed.

Claims submitted without sufficient supporting documentation may be denied.

If carrier tracking indicates that a package has been delivered but it cannot be located, customers should first:

• Check the delivery location, mailbox, porch, reception area, parcel locker, or other secure delivery location.
• Ask household members, employees, neighbors, building management, or reception staff whether they accepted the package.
• Contact the shipping carrier to request available delivery details or geographic scan information.
• Allow up to 24 hours because some packages may occasionally be marked delivered shortly before physical delivery.

Fern Aminos is not responsible for theft, loss, or misplacement after a successful carrier delivery scan.

Where reasonably possible, our team may review the available information and assist with a carrier inquiry.

Packages may be returned to Fern Aminos because of an incorrect address, refused delivery, unsuccessful delivery attempts, an unclaimed shipment, carrier restrictions, or another delivery issue.

If a package is returned to us, we will review the circumstances and contact the customer where appropriate.

Additional shipping charges may be required before reshipment.

Original shipping fees and carrier return charges may be non-refundable, subject to applicable law and the circumstances of the shipment.

For orders containing 25 or more vials of a single compound, or shipments intended for academic, biotechnology, analytical, or contract-research laboratories, contact Fern Aminos before placing an order.

Volume pricing, institutional invoicing, consolidated shipping, payment terms, or specialized fulfillment arrangements may be available subject to approval.